Privacy policy

Sarteiza Privacy Policy

This Privacy Policy describes how Sarteiza (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from sarteiza.com (the "Site") or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to:

• Communicate with you

• Provide and improve our Services

• Comply with legal obligations

• Enforce applicable terms of service

• Protect the rights, property, and safety of our users and our business

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services.

When we use the term "personal information", we refer to information that identifies, relates to, describes, or can reasonably be associated with you.

The following sections describe the categories and types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details, including your name, address, phone number, and email.

• Order information, including billing address, shipping address, payment confirmation, email address, and phone number.

• Account information, including username, password, and security questions.

• Shopping information, including products viewed, items added to cart, and wishlist items.

• Customer support information, including messages or information you share when contacting our support team.

Some features of the Services may require you to provide certain information. If you choose not to provide it, you may not be able to access certain features of the Site.

Information We Collect through Cookies

We automatically collect certain information about your interaction with our Services ("Usage Data"). This may include: Device information, Browser type, Network connection details, IP address, Pages visited on our website, and Interaction with website features. We collect this data using cookies, pixels, and similar tracking technologies ("Cookies") to improve user experience and website functionality.

Information We Obtain from Third Parties

We may also receive information about you from third parties, including service providers who collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify

• Payment processors who collect payment information (such as card details or bank information) to process transactions

• Advertising and analytics partners that help measure engagement and marketing performance

When you visit our Site, open emails from us, or interact with our ads, we or our partners may collect information through technologies such as: Pixels, Web beacons, Software development kits (SDKs), Third-party libraries, Cookies. Any information obtained from third parties will be handled according to this Privacy Policy. We are not responsible for the privacy practices of third-party websites.

How We Use Your Personal Information

Providing Products and Services: We use your personal information to provide and manage the products and services you request. This includes processing payments, fulfilling and delivering your orders, and managing your user account on our website. Your information may also be used to process returns or exchanges, enable product reviews, and send important notifications related to your orders, purchases, or account activity.

Marketing and Advertising: We use your personal information for marketing and promotional purposes, including sending you marketing, advertising, and promotional communications through email, text messages, or postal mail. Your information may also be used to display advertisements for products or services that may be relevant to you.

Security and Fraud Prevention: Your information helps us detect, investigate, and prevent fraudulent, illegal, or malicious activities. If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

Communicating with You: We use your information to provide customer support and respond to your inquiries, feedback, or requests.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes.

These may include:

• Service providers who help operate our business (IT services, shipping partners, analytics providers, and payment gateways)

• Marketing partners who assist with advertising and promotional activities

• Affiliated companies or corporate partners

• Legal authorities, when required to comply with legal obligations

We may also disclose information in connection with business transactions, such as mergers, acquisitions, or company restructurings.

Categories of Personal Information Disclosed

Over the past 12 months, we may have disclosed the following categories of personal information:

Categories:

• Identifiers such as name, contact details, and account information

• Commercial information, such as purchase history and shopping activity

• Internet activity, such as browsing behavior and usage data

Categories of Recipients:

• Vendors and service providers (payment processors, shipping partners, hosting providers)

• Marketing and advertising partners

• Business affiliates

We do not use or disclose sensitive personal information to infer personal characteristics about users.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you avoid using insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on several factors, including whether the information is required to maintain your account, provide the requested services, comply with legal obligations, resolve disputes, or enforce our agreements and policies. Your information is retained only for as long as it is necessary to fulfill these purposes.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law. These may include:

Right to Access:  You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

Right to Delete: You may have a right to request that we delete personal information we maintain about you.

Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.